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Microsoft Intune

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Product Overview

Microsoft Intune provides mobile device management, mobile application management, and PC management capabilities from the cloud. Using Intune, organizations can provide their employees with access to corporate applications, data, and resources from virtually anywhere on almost any device, while helping to keep corporate information protected. For the 2 years I worked as a Program Manager with the Microsoft Intune product team, I managed the Microsoft Intune Company Web Portal and Universal Company Portal experiences.

My Role and Contributions

Microsoft Intune Company Web Portal

The Intune IWP provides users access to company data and apps. Users can use the company portal to: enroll their devices into management by their IT administrator, view the status of their enrolled devices, download software that is deployed by their organization, and contact their IT department for support. It is supported by the default browsers on iOS, Android, Windows, Mac, and Windows Phone.

As the sole team Program Manager, I was responsible for managing the IWP's monthly releases to the Intune service. I also spearheaded a 4-month engineering and UI/UX redesign effort which enabled our team to use the mobile site as a foundation for a new merged code base. Prior to this project, the Microsoft Intune Company Web Portal engineering team maintained 2 separate code bases for the PC and mobile versions of the Company Web Portal site. My role was driving the design of a new, responsive layout for the site, authoring an extensive functional specification which laid out all technical requirements and service dependencies for our software development team, working with engineering to author new user acceptance criteria for our test suites, and running usability studies on our new design patterns to ensure customer satisfaction.

Since the redesign of the Company Web Portal, engineering efficiency was increased such that the team could deliver features across PC + mobile device platforms in parallel. Additionally, telemetry reports showed steady increase in daily active usage since the redesign. Finally, positive qualitative feedback was received from major customers (including one the largest chemical companies in the world) who rely solely on the Company Web Portal to deliver data and software to users within their infrastructure.

Microsoft Intune Universal Company Portal
The Intune UCP was designed for the Universal app platform for Windows 10, which provides a unified experience across all device form factors.

As the Windows Device Experience team Program Manager, I worked closely with our UX Designer to design a complete UI/UX experience using the new Windows 10 design language. My role was driving the design of a new, responsive layout for the app and authoring an extensive functional specification which laid out all technical requirements and dependencies of the minimum viable release (MVR) for our software development team. I also worked closely with engineering to author new user acceptance criteria for our test suites, participated in test passes, and led extensive design critiques to ensure product excellence. I worked to drive hypothesis-driven customer development with existing customers to identify and design new app features to be implemented upon release of the MVR to the Windows Store.

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